Refund policy
At Thrifty Shop, we take pride in providing our customers with high-quality products at affordable prices. However, we understand that sometimes a product may not meet your expectations. Therefore, we offer a straightforward and fair refund policy to ensure your satisfaction with your purchase.
30-Day Satisfaction Guarantee
If for any reason you are not satisfied with your purchase, you may request a refund within 30 days of receiving the product. To be eligible for a refund, the item must be in its original condition, unused, and in the same packaging as you received it.
To initiate a refund request, please contact our customer support team at [insert email address or phone number]. Please include your order number and a brief explanation of the reason for your refund request. We will then provide you with instructions on how to return the item for a refund.
Note that return shipping costs are the responsibility of the customer, and we recommend using a trackable shipping method to ensure the safe return of the item. Once we receive and inspect the item, we will issue a refund for the purchase price of the item, minus any applicable shipping costs.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will request a photo of the damaged or defective item and provide you with instructions on how to return the item for a refund or replacement.
Exclusions
Please note that certain items are non-refundable, including:
- Items marked as "final sale"
- Gift cards or e-gift cards
- Custom or personalized items
- Items that have been used, altered, or damaged after delivery
We reserve the right to refuse any refund request that does not comply with our refund policy.
Contact Us
If you have any questions or concerns about our refund policy, please contact us at admin@thriftyshop.com.au. We are always happy to assist you and ensure your satisfaction with your purchase.
Thank you for choosing Thrifty Shop!